Internal server error in bitrise ship

#1

I tried Bitrise Ship Publish and got an error.
I checked the Deploy Log, but there was no detailed error information, so I could not solve the problem.

Are there any restrictions on the detail tab?

(Deploy log)
step:

(1) git::git@github.com:bitrise-io/addons-ship-metadata-downloader-ios.gi… |

error message:

failed to download json config file, error: failed to get response, statuscode: 500, body: {“message”:“Internal Server Error”}

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#2

Hi @AtsushiIzu!

Can you please send us a build URL and allow Support Access? :slight_smile:

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#3

Hi @bitce
Here is the URL where the error is occurring

Build URL
https://app.bitrise.io/build/39bbc0d034d2aa4c#?tab=log

Ship URL
https://ship.bitrise.io/apps/ad7d69bb5d5d7913/versions/c8196ade-870d-48aa-aafc-3d8812900011/details

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#4

Thanks for the details @AtsushiIzu! Started investigating, will be back with the results as soon as we can!

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#5

Hi @AtsushiIzu! Can you try to run a publish attempt again? We’re still expecting it to fail, but would need some more recent logs to investigate. Thanks in advance!

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#6

Hi @bitce

I tried to run a published again.

I also tried the following URLs.
Build URL
https://app.bitrise.io/build/1d0e99a0ab8845e3#?tab=log

Ship URL
https://ship.bitrise.io/apps/ad7d69bb5d5d7913/versions/a9530ef6-8461-4240-b8fe-78dd95f02cb9/details

Is this okay?

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#7

Hi @AtsushiIzu!

Thank you! This error seemed to be caused by you initially removing a profile from Bitrise that ship was relying on. We found a bug in how Ship handles these code signing identities and the team will be working to sort that out. In the while we fixed your case manually, so you should no longer experience this problem!

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#8

Hi @bitce

Thank you!
Confirmed that the problem was solved. Ship isn’t successful, but that’s my misconfiguration, so there’s no problem.
I will continue to setting the Ship and use it.

Another problem is that version information is displayed incorrectly in the version list.
(See image)

Correct:v1.2.1 / v1.2.0 / v1.1.2 / v1.1.1 …

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