Cannot install IPA to iOS


I have problem with opening IPA file. I have my tester register their devices and rebuild the package. show that after clicking install, the app will be available on the home page. But nothing happened. But, when I tried to install it on my testing device, the app successfully installed. The difference is my device has iOS 10 while my tester has iOS 11. Is there any solution regarding to this problem?

Thank you

Hi @fathony!

Sorry to hear about the issue. Can you make sure your tester did everything appropriately? As in:

  • Opened the link in a brand new Safari window, instead of just clicking on it through the e-mail
  • That it was a non-incognito window

Furthermore, did he receive the “Install” button and it was followed by no action from the phone, no error message, nothing happened at all?

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