Bitrise build not completing after 1 hour

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1

Bitrise Build Issue Report template

Description of the issue

Build takes a long time (normally takes around 30 minutes) and doesn’t complete. Not sure why this has started to happen, I’ve attached a build log that shows everything looks happy but it never completes and eventually gets aborted.

Please describe the issue here
Looking at the build log it looks normal at the end of the log, here’s a snippet where the communication with the app store starts

[13:28:54]: Cruising back to lane ‘ios release_public’ :oncoming_automobile:
[13:28:55]: e[32m---------------------------------e[0m
[13:28:55]: e[32m— Step: upload_to_app_store —e[0m
[13:28:55]: e[32m---------------------------------e[0m
[13:28:55]: Login to App Store Connect ([REDACTED])
[13:28:58]: Login successful

[13:28:59]: Making sure the latest version on App Store Connect matches ‘4.6.27’…
[13:29:00]: e[32mSuccessfully set the version to '4.6.27’e[0m
[13:29:00]: Loading ‘./fastlane/metadata/en-US/description.txt’…
[13:29:00]: Loading ‘./fastlane/metadata/en-US/keywords.txt’…
[13:29:00]: Loading ‘./fastlane/metadata/en-US/release_notes.txt’…
[13:29:00]: Loading ‘./fastlane/metadata/en-US/support_url.txt’…
[13:29:00]: Loading ‘./fastlane/metadata/en-US/marketing_url.txt’…
[13:29:00]: Loading ‘./fastlane/metadata/en-US/promotional_text.txt’…
[13:29:00]: Loading ‘./fastlane/metadata/en-US/name.txt’…
[13:29:00]: Loading ‘./fastlane/metadata/en-US/subtitle.txt’…
[13:29:00]: Loading ‘./fastlane/metadata/en-US/privacy_url.txt’…
[13:29:00]: Loading ‘./fastlane/metadata/copyright.txt’…
[13:29:00]: Loading ‘./fastlane/metadata/primary_category.txt’…
[13:29:00]: Loading ‘./fastlane/metadata/secondary_category.txt’…
[13:29:00]: Loading ‘./fastlane/metadata/primary_first_sub_category.txt’…
[13:29:00]: Loading ‘./fastlane/metadata/primary_second_sub_category.txt’…
[13:29:00]: Loading ‘./fastlane/metadata/secondary_first_sub_category.txt’…
[13:29:00]: Loading ‘./fastlane/metadata/secondary_second_sub_category.txt’…
[13:29:00]: Loading ‘./fastlane/metadata/review_information/first_name.txt’…
[13:29:00]: Loading ‘./fastlane/metadata/review_information/last_name.txt’…
[13:29:00]: Loading ‘./fastlane/metadata/review_information/phone_number.txt’…
[13:29:00]: Loading ‘./fastlane/metadata/review_information/email_address.txt’…
[13:29:00]: Loading ‘./fastlane/metadata/review_information/demo_user.txt’…
[13:29:00]: Loading ‘./fastlane/metadata/review_information/demo_password.txt’…
[13:29:00]: Loading ‘./fastlane/metadata/review_information/notes.txt’…

This is the end of the log file? There’s no explicit error message? Let me know if I can provide more information to help

Environment:

Production

Build log

The following is taken from a build that should work, if you look in the log everything looks fine from what I can see but the build took over 1 hour (normally takes 30 minutes) and then the build aborts.

Any help appreciated. Many thanks

2

I think this may be a Fastlane or App Store issue rather than a bitrise one. I am encountering exactly the same problem but we use Cirrus CI. Our builds reach the line: “Loading ‘./fastlane/metadata/review_information/notes.txt’…” Then after that there is no more log output for a little over an hour until the build times out after an hour and a half.

3

The issue went away for me after upgrading fastlane to the latest version 2.163.0. We were previously using fastlane version 2.152.0

4

yeah same here, seems the latest version fixes it for us. I did get caught out that we have two fastlane files to update (for both android and ios), I’ve updated both now and we’re back up and running.

Thanks

5

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