Failed to download from bitrise-steplib-collection.s3.amazonaws.com

Description of the issue

Builds are failing on xcode-test@1.18.9, set-xcode-build-number@1.0.5, xcode-archive@2.4.4, among others due to:

Failed to download step.zip: Get https://bitrise-steplib-collection.s3.amazonaws.com/step-archives/xcode-test/1.18.9/step.zip: dial tcp: i/o timeout
Cloning into '/Users/vagrant/.stepman/step_collections/1512490479/cache/xcode-test/1.18.9'...
fatal: unable to access 'https://github.com/bitrise-io/steps-xcode-test.git/': Could not resolve host: github.com

Environment:

Bitrise.io, Xcode 9.2.x, on macOS 10.12 (Sierra)

Steps:

  • xcode-test@1.18.9
  • set-xcode-build-number@1.0.5
  • xcode-archive@2.4.4
  • deploy-to-bitrise-io@1.3.10

Reproducibility

  • Does a “Rebuild” help? : NO
  • Does a rebuild without caches help? : NO (no cache being used)
  • Does the issue happen sporadically, or every time? : EVERYTIME
  • Does upgrading the build Step to the latest version help? : NO
  • When did the issue start? : January 5th, 2018

Local reproduction

Locally steps work correctly.

Build log

Failed to download step.zip: Get https://bitrise-steplib-collection.s3.amazonaws.com/step-archives/xcode-test/1.18.9/step.zip: dial tcp: i/o timeout
Cloning into '/Users/vagrant/.stepman/step_collections/1512490479/cache/xcode-test/1.18.9'...
fatal: unable to access 'https://github.com/bitrise-io/steps-xcode-test.git/': Could not resolve host: github.com
Cloning into '/Users/vagrant/.stepman/step_collections/1512490479/cache/xcode-test/1.18.9'...
fatal: unable to access 'https://github.com/bitrise-io/steps-xcode-test.git/': Could not resolve host: github.com
Cloning into '/Users/vagrant/.stepman/step_collections/1512490479/cache/xcode-test/1.18.9'...
fatal: unable to access 'https://github.com/bitrise-io/steps-xcode-test.git/': Could not resolve host: github.com
Failed to clone step (https://github.com/bitrise-io/steps-xcode-test.git): (git "clone" "--recursive" "--branch" "1.18.9" "https://github.com/bitrise-io/steps-xcode-test.git" "/Users/vagrant/.stepman/step_collections/1512490479/cache/xcode-test/1.18.9") failed, error: exit status 128
FATA[15:02:45] Failed to download step, error: Failed to download step 
+------------------------------------------------------------------------------+

| (0) xcode-test@1.18.9                                                        |
+------------------------------------------------------------------------------+
| id: xcode-test                                                               |
| version: 1.18.9                                                              |
| collection: https://github.com/bitrise-io/bitrise-steplib.git                |
| toolkit: bash                                                                |
| time: 2018-01-08T15:02:45-08:00                                              |
+------------------------------------------------------------------------------+
|                                                                              |
|                                                                              |
+---+---------------------------------------------------------------+----------+
| x | xcode-test@1.18.9 (exit code: 1)                              | 194 sec  |
+---+---------------------------------------------------------------+----------+
| Issue tracker: Not provided                                                  |
| Source: Not provided                                                         |
+---+---------------------------------------------------------------+----------+

Hi @lopsae,

Thanks for reporting the issue!

So it happens every time?

Can you please copy paste one of these build’s bitrise.io URL? Possibly also enable Support Access for the app.

From the error it seems you somehow modify network settings so that neither Amazon S3 nor GitHub can be accessed (maybe via /etc/hosts).

After closer inspection the steps that run before the failure, there was indeed a step that was setting up a vpn and thus messing up access to the outside. Sorry for the bother but thanks for pointing up the possible issue!

1 Like

No problem at all, I’m glad to hear you managed to solve the issue :slight_smile:

Happy Building!