Builds say they are running, but never actually start

Question & Answer Builds
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Bitrise Build Issue Report template

I have a few flutter pipelines, but the builds aren’t actually starting. They say they are running but never actually start and stay in running status for over an hour. this just started happening 8am EST Sept 15 2020

Please describe the issue here

Environment:

Where did the issue happen?

If on Bitrise.io: which stack? If not on Bitrise.io: on what operating system? (Plus any other information you can share)

Which build Step causes the issue and which version of the step?

E.g.: Git Clone v3.6.0

Reproducibility

  • Does a “Rebuild” help? (You can trigger a rebuild from the Build’s page, by clicking the “Rebuild” button in the top right corner of a finished build) : YES/NO
  • Does a rebuild without caches help? (You can remove the Cache:Pull and Cache:Push steps temporarily to not to use the cache, or you can delete all the caches on the Settings tab of the app. : YES/NO
  • Does the issue happen sporadically, or every time? :
  • Does upgrading the build Step to the latest version help? : YES/NO
  • When did the issue start? :

Local reproduction

Can it be reproduced on your own Mac/PC by following our local debug guide? Please follow at least the first section (“Testing with a full clean git clone”) to make sure to test the state of the code what bitrise.io will get when it does a git clone in the clean environment! If possible please note which sections you tried.

Local reproduction: Linux / Android (docker based) stack builds

Can it be reproduced by running the build locally, after doing a new git clone of the repository into the /tmp directory and running the build from there with the Bitrise CLI ( https://www.bitrise.io/cli )? If no, can it be reproduced with Docker (using the same docker images / environment we use on bitrise.io)? Related guide: http://devcenter.bitrise.io/docker/run-your-build-locally-in-docker/ .

Build log

Please copy paste the build’s bitrise.io URL here (or if the issue happens somewhere else then the full logs), or if you can’t share the url / log here then send the url or full log through a private channel (e.g. email - https://www.bitrise.io/contact ), with a link to the related Discuss issue.

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Sorry to hear about the issue. Please send us a link to the app/one of the builds here and enable access so we can investigate further!

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