Hello there,
Thanks for reaching out and sorry to hear about the issue.
Can you please send us the log file or the URL of the related build and also enable Support Access on the Settings tab of the app ( https://devcenter.bitrise.io/troubleshooting/enabling-bitrise-support-user/ ) so that we can take a more in-depth look?
Iād be happy to check some configs, and get back to you as soon as I have something. 
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