Build aborted with "Lost connection to build agent" when setting up VPN

#1

Bitrise Build Issue Report template

Description of the issue

In my workflow, I setup a VPN with openconnect to access internal servers. However, build is aborted after some time with the error “Lost connection to build agent”.

Environment:

Where did the issue happen?

Stack : Ubuntu 16.04

Which build Step causes the issue and which version of the step?

Step “Script” version 1.1.5 (currently latest)

Reproducibility

  • Does a “Rebuild” help? (You can trigger a rebuild from the Build’s page, by clicking the “Rebuild” button in the top right corner of a finished build) : NO
  • Does a rebuild without caches help? (You can remove the Cache:Pull and Cache:Push steps temporarily to not to use the cache, or you can delete all the caches on the Settings tab of the app. : NO
  • Does the issue happen sporadically, or every time? : every time
  • Does upgrading the build Step to the latest version help? : NO
  • When did the issue start? : Around March 14th, when setting up workflow

Local reproduction

I use a different stack on my local machine, so it is hard to migrate all the scripts to try to reproduce the issue.

Local reproduction: Linux / Android (docker based) stack builds

Didn’t try as it requires a lot of time to setup, but will do if needed

Build log

Not sure this is useful but here is the build log:

No more log after that, build is aborted.

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#2

Hy there!

if the connection is made but it times out, or gets stuck, that usually means that you are halfway through, but your vpn might block communication in a way with bitrise.io, so the connection is live but it does not let info to go through🤔

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#3

That’s probably what happens. What is the exact URL to whitelist? “bitrise.io”? I will ask our sysadmins to whitelist that and let you know if it solves the issue.

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#4

can You check this thread, I think this is the one: How to configure bitrise to access an internally hosted git repository

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