# Unable to run custom step

**URL:** <https://discuss.bitrise.io/t/unable-to-run-custom-step/1218>\
**Category:** Development\
**Tags:** step\
**Created:** [March 21, 2017, 3:01pm UTC](https://discuss.bitrise.io/t/unable-to-run-custom-step/1218 "2017-03-21T15:01:23Z")\
**Posts on this page:** 1\
**Showing post:** 13

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**Author:** ![viktorbenei](https://sea2.discourse-cdn.com/flex016/user_avatar/discuss.bitrise.io/viktorbenei/32/18_2.png) [@viktorbenei](https://discuss.bitrise.io/u/viktorbenei)\
**Post date:** [March 23, 2017, 9:32am UTC](https://discuss.bitrise.io/t/unable-to-run-custom-step/1218/13 "2017-03-23T09:32:05Z")

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> [@FWFabio](#):
>
> Is there a way I can get some help debugging this? I can easily share the project with your support team.

Can you please [enable Bitrise Support access](http://discuss.bitrise.io/t/enable-bitrise-support-user-access-to-the-app/189) to the related app and then send us the app’s URL in email / through the onsite chat?

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_[View the full topic](https://discuss.bitrise.io/t/unable-to-run-custom-step/1218)._