# Unable to load PlatformApi

**URL:** <https://discuss.bitrise.io/t/unable-to-load-platformapi/15916>\
**Category:** Builds\
**Created:** [February 24, 2021, 8:19pm UTC](https://discuss.bitrise.io/t/unable-to-load-platformapi/15916 "2021-02-24T20:19:24Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![TAETechnologies](https://avatars.discourse-cdn.com/v4/letter/t/ebca7d/32.png) [@TAETechnologies](https://discuss.bitrise.io/u/TAETechnologies)\
**Post date:** [February 24, 2021, 8:19pm UTC](https://discuss.bitrise.io/t/unable-to-load-platformapi/15916/1 "2021-02-24T20:19:24Z")

</div>

# Bitrise Build Issue Report template

## Description of the issue

Unable to build Cordova project on ios / android.

## Environment:

Bitrise X-code 11.7.x stack

Error in step 6.

Building project  
$ cordova “compile” “–release” “–emulator” “ios” “android” “–buildConfig” “/var/folders/6q/wgy6jtp12w5gzgm9lzcglpqw0000gn/T/\_\_bitrise-cordova-build-config\_\_605635566/build.json” “–buildFlag=-UseModernBuildSystem=0”  
Unable to load PlatformApi from platform. Error: Cannot find module ‘unorm’  
Require stack:

- /Users/vagrant/git/platforms/ios/cordova/Api.js
- /usr/local/lib/node\_modules/cordova/node\_modules/cordova-lib/src/cordova/util.js
- /usr/local/lib/node\_modules/cordova/node\_modules/cordova-lib/src/platforms/platforms.js
- /usr/local/lib/node\_modules/cordova/node\_modules/cordova-lib/src/plugman/install.js
- /usr/local/lib/node\_modules/cordova/node\_modules/cordova-lib/src/plugman/plugman.js
- /usr/local/lib/node\_modules/cordova/node\_modules/cordova-lib/cordova-lib.js
- /usr/local/lib/node\_modules/cordova/src/help.js
- /usr/local/lib/node\_modules/cordova/src/cli.js
- /usr/local/lib/node\_modules/cordova/bin/cordova  
Unhandled error. (‘The platform “ios” does not appear to be a valid cordova platform. It is missing API.js. ios not supported.’)  
No ios nor android platform’s output dir exist  
No output generated

## Reproducibility

- Does a “Rebuild” help?: NO
- Does a rebuild without caches help? : NO
- Does the issue happen sporadically, or every time?\_ : Every Time
- Does upgrading the build Step to the latest version help? : NO
- When did the issue start? : From day one.

### Local reproduction

Unable to reproduce locally.

### Local reproduction: Linux / Android (docker based) stack builds

Unable to reproduce locally.

## Build log

> **[Log in - Bitrise](https://app.bitrise.io/users/sign_in)**
>
> Bringing back the joy of iOS & Android development through automating build, testing and support cycles.

---

<div class="post-metadata">

**Author:** ![ZsofiaBitrise](https://avatars.discourse-cdn.com/v4/letter/z/bc79bd/32.png) [@ZsofiaBitrise](https://discuss.bitrise.io/u/ZsofiaBitrise)\
**Post date:** [March 9, 2021, 3:25pm UTC](https://discuss.bitrise.io/t/unable-to-load-platformapi/15916/2 "2021-03-09T15:25:55Z")

</div>

Hi,

Thank you for reaching out to Bitrise!

Could you please enable support access on the Settings tab of the app?

> **[Enabling the Bitrise Support user for your app](https://devcenter.bitrise.io/troubleshooting/enabling-bitrise-support-user/)**
>
> If you need quick tech support from us, our onsite chat support can look into your project and fix your technical issues in the most efficient way! All you have to do is enable Bitrise Support user so that we have access to your app.

Thanks so much!

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/bitrise/original/2X/d/d901cf2aad020f2dd11918afc89ec2089bb87b35.png) [@system](https://discuss.bitrise.io/u/system)\
**Post date:** [April 8, 2021, 3:25pm UTC](https://discuss.bitrise.io/t/unable-to-load-platformapi/15916/3 "2021-04-08T15:25:59Z")

</div>

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.