# Keystore was tampered with, or password was incorrect

**URL:** <https://discuss.bitrise.io/t/keystore-was-tampered-with-or-password-was-incorrect/14860>\
**Category:** Builds\
**Created:** [November 15, 2020, 2:21am UTC](https://discuss.bitrise.io/t/keystore-was-tampered-with-or-password-was-incorrect/14860 "2020-11-15T02:21:32Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![jquin\_ag](https://avatars.discourse-cdn.com/v4/letter/j/958977/32.png) [@jquin\_ag](https://discuss.bitrise.io/u/jquin_ag)\
**Post date:** [November 15, 2020, 2:21am UTC](https://discuss.bitrise.io/t/keystore-was-tampered-with-or-password-was-incorrect/14860/1 "2020-11-15T02:21:32Z")

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# Bitrise Build Issue Report template

## Description of the issue

Running the app sign phase, I’m having the following issue:  
Failed to create keystore helper, error: [keytool error: java.io.IOException: Keystore was tampered with, or password was incorrect

## Environment:

**Where did the issue happen?**

If on [Bitrise.io](http://Bitrise.io): which stack? If not on [Bitrise.io](http://Bitrise.io): on what operating system? (Plus any other information you can share)

**Which build Step causes the issue and which version of the step?**

| (11) sign-apk |  
±-----------------------------------------------------------------------------+  
| id: sign-apk |  
| version: 1.7.2 |  
| collection: [GitHub - bitrise-io/bitrise-steplib: New Bitrise StepLib](https://github.com/bitrise-io/bitrise-steplib.git) |  
| toolkit: go |  
| time: 2020-11-14T23:45:17Z

## Reproducibility

- _Does a “Rebuild” help? (You can trigger a rebuild from the Build’s page, by clicking the “Rebuild” button in the top right corner of a finished build)_ : YES/NO
- _Does a rebuild without caches help? (You can remove the `Cache:Pull` and `Cache:Push` steps temporarily to not to use the cache, or [you can delete all the caches on the `Settings` tab of the app](http://devcenter.bitrise.io/caching/about-caching/#downloading-and-deleting-caches)._ : YES/NO
- _Does the issue happen sporadically, or every time?_ : NO
- _Does upgrading the build Step to the latest version help?_ : YES/NO
- _When did the issue start?_ : Today (2020-11-14)

### Local reproduction

Haven’t tried

### Local reproduction: Linux / Android (docker based) stack builds

Haven’t tried

## Build log

> **[Log in - Bitrise](https://app.bitrise.io/users/sign_in)**
>
> Bringing back the joy of iOS & Android development through automating build, testing and support cycles.

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**Author:** ![bitce](https://sea2.discourse-cdn.com/flex016/user_avatar/discuss.bitrise.io/bitce/32/1639_2.png) [@bitce](https://discuss.bitrise.io/u/bitce)\
**Post date:** [November 16, 2020, 7:05am UTC](https://discuss.bitrise.io/t/keystore-was-tampered-with-or-password-was-incorrect/14860/2 "2020-11-16T07:05:04Z")

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Hi @jquin_ag, can you enable Support User access for us on this project? 🙂

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**Author:** ![jquin\_ag](https://avatars.discourse-cdn.com/v4/letter/j/958977/32.png) [@jquin\_ag](https://discuss.bitrise.io/u/jquin_ag)\
**Post date:** [November 16, 2020, 11:44am UTC](https://discuss.bitrise.io/t/keystore-was-tampered-with-or-password-was-incorrect/14860/3 "2020-11-16T11:44:08Z")

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Hi bitce!

Someone changed the password, that was the reason. 😕

Thanks for your support

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/bitrise/original/2X/d/d901cf2aad020f2dd11918afc89ec2089bb87b35.png) [@system](https://discuss.bitrise.io/u/system)\
**Post date:** [December 16, 2020, 11:44am UTC](https://discuss.bitrise.io/t/keystore-was-tampered-with-or-password-was-incorrect/14860/4 "2020-12-16T11:44:09Z")

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