# Download link not showing on public install page in iOS 13.1.3

**URL:** <https://discuss.bitrise.io/t/download-link-not-showing-on-public-install-page-in-ios-13-1-3/10712>\
**Category:** Website Issues\
**Tags:** ios\
**Created:** [October 23, 2019, 4:35pm UTC](https://discuss.bitrise.io/t/download-link-not-showing-on-public-install-page-in-ios-13-1-3/10712 "2019-10-23T16:35:39Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![ConnectSx](https://avatars.discourse-cdn.com/v4/letter/c/8797f3/32.png) [@ConnectSx](https://discuss.bitrise.io/u/ConnectSx)\
**Post date:** [October 23, 2019, 4:35pm UTC](https://discuss.bitrise.io/t/download-link-not-showing-on-public-install-page-in-ios-13-1-3/10712/1 "2019-10-23T16:35:39Z")

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Hello. I am trying to add our app to a new test device that is running iOS 13.1.3 and when I get to the public installation page I get the message “Open this page in Safari (in non incognito mode) on your iOS device to install the app.” I am on the iOS device, in Safari, in non incognito mode. If I load the page in an iOS device that has an older version (12.4) the install button shows just fine. Appreciate any thoughts; this is a test device that is being shared with a client and is time sensitive.

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**Author:** ![cskata](https://sea2.discourse-cdn.com/flex016/user_avatar/discuss.bitrise.io/cskata/32/2120_2.png) [@cskata](https://discuss.bitrise.io/u/cskata)\
**Post date:** [October 23, 2019, 8:43pm UTC](https://discuss.bitrise.io/t/download-link-not-showing-on-public-install-page-in-ios-13-1-3/10712/2 "2019-10-23T20:43:07Z")

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Hi @ConnectSx, 👋

May I ask if you are experiencing this on an iPad?  
Due to a change in the user agent string for iPadOS, the iPadOS version of Safari currently requests the desktop versions of websites. This breaks the functionality of our public install page. As mentioned in [this thread](https://forums.developer.apple.com/thread/119186), the best workaround is currently to request the mobile version of the website in Safari’s settings.  
Our team is currently trying to find a way around this, but until then please use the workaround mentioned. Thank you for your kind understanding! 😊

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**Author:** ![ConnectSx](https://avatars.discourse-cdn.com/v4/letter/c/8797f3/32.png) [@ConnectSx](https://discuss.bitrise.io/u/ConnectSx)\
**Post date:** [October 24, 2019, 1:08pm UTC](https://discuss.bitrise.io/t/download-link-not-showing-on-public-install-page-in-ios-13-1-3/10712/3 "2019-10-24T13:08:46Z")

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Thanks @cskata. That worked for me. 😀

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**Author:** ![cskata](https://sea2.discourse-cdn.com/flex016/user_avatar/discuss.bitrise.io/cskata/32/2120_2.png) [@cskata](https://discuss.bitrise.io/u/cskata)\
**Post date:** [October 28, 2019, 4:57am UTC](https://discuss.bitrise.io/t/download-link-not-showing-on-public-install-page-in-ios-13-1-3/10712/4 "2019-10-28T04:57:43Z")

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Glad to hear that, @ConnectSx! 😃 🎉 Please let us know if you have any further questions.

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/bitrise/original/2X/d/d901cf2aad020f2dd11918afc89ec2089bb87b35.png) [@system](https://discuss.bitrise.io/u/system)\
**Post date:** [November 27, 2019, 4:57am UTC](https://discuss.bitrise.io/t/download-link-not-showing-on-public-install-page-in-ios-13-1-3/10712/5 "2019-11-27T04:57:45Z")

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