# Cannot connect to apple's developer portal **URL:** \ **Category:** Issues\ **Created:** [May 24, 2018, 5:44am UTC](https://discuss.bitrise.io/t/cannot-connect-to-apples-developer-portal/5168 "2018-05-24T05:44:11Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![rubyboy](https://avatars.discourse-cdn.com/v4/letter/r/bc8723/32.png) [@rubyboy](https://discuss.bitrise.io/u/rubyboy)\ **Post date:** [May 24, 2018, 5:44am UTC](https://discuss.bitrise.io/t/cannot-connect-to-apples-developer-portal/5168/1 "2018-05-24T05:44:11Z")
My builds started failing in the last day due to connectivity to Apple’s developer portal. I went to the “Apple developer connection” screen and removed the connection. Trying to add it again (using correct credentials) I keep getting “Error connecting to apple developer portal”. I know that the credentials work, because I tried them on [https://developer.apple.com/account](https://developer.apple.com/account) Is that a known issue in Bitrise or some other config that I’m missing? Any help would be much appreciated. Thanks, Ruby ---
**Author:** ![rubyboy](https://avatars.discourse-cdn.com/v4/letter/r/bc8723/32.png) [@rubyboy](https://discuss.bitrise.io/u/rubyboy)\ **Post date:** [May 25, 2018, 10:42am UTC](https://discuss.bitrise.io/t/cannot-connect-to-apples-developer-portal/5168/2 "2018-05-25T10:42:59Z")
Issue solved by logging in manually and accepting Apple’s new privacy policy. This helped: [https://stackoverflow.com/questions/50458774/expo-buildios-fails-with-error-while-gathering-validating-credentials/50468518#50468518](https://stackoverflow.com/questions/50458774/expo-buildios-fails-with-error-while-gathering-validating-credentials/50468518#50468518) ---
**Author:** ![viktorbenei](https://sea2.discourse-cdn.com/flex016/user_avatar/discuss.bitrise.io/viktorbenei/32/18_2.png) [@viktorbenei](https://discuss.bitrise.io/u/viktorbenei)\ **Post date:** [June 2, 2018, 5:27pm UTC](https://discuss.bitrise.io/t/cannot-connect-to-apples-developer-portal/5168/3 "2018-06-02T17:27:46Z")
Thanks for sharing @rubyboy! 🙂 ---
**Author:** ![viktorbenei](https://sea2.discourse-cdn.com/flex016/user_avatar/discuss.bitrise.io/viktorbenei/32/18_2.png) [@viktorbenei](https://discuss.bitrise.io/u/viktorbenei)\ **Post date:** [June 2, 2018, 5:28pm UTC](https://discuss.bitrise.io/t/cannot-connect-to-apples-developer-portal/5168/4 "2018-06-02T17:28:25Z")