# Bitrise build not completing after 1 hour **URL:** \ **Category:** Builds\ **Created:** [October 6, 2020, 12:25pm UTC](https://discuss.bitrise.io/t/bitrise-build-not-completing-after-1-hour/14493 "2020-10-06T12:25:59Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![jamesradford](https://avatars.discourse-cdn.com/v4/letter/j/71c47a/32.png) [@jamesradford](https://discuss.bitrise.io/u/jamesradford)\ **Post date:** [October 6, 2020, 12:25pm UTC](https://discuss.bitrise.io/t/bitrise-build-not-completing-after-1-hour/14493/1 "2020-10-06T12:25:59Z")
# Bitrise Build Issue Report template ## Description of the issue Build takes a long time (normally takes around 30 minutes) and doesn’t complete. Not sure why this has started to happen, I’ve attached a build log that shows everything looks happy but it never completes and eventually gets aborted. _Please describe the issue here_ Looking at the build log it looks normal at the end of the log, here’s a snippet where the communication with the app store starts [13:28:54]: Cruising back to lane ‘ios release\_public’ 🚘 [13:28:55]: e[32m---------------------------------e[0m [13:28:55]: e[32m— Step: upload\_to\_app\_store —e[0m [13:28:55]: e[32m---------------------------------e[0m [13:28:55]: Login to App Store Connect ([REDACTED]) [13:28:58]: Login successful [13:28:59]: Making sure the latest version on App Store Connect matches ‘4.6.27’… [13:29:00]: e[32mSuccessfully set the version to '4.6.27’e[0m [13:29:00]: Loading ‘./fastlane/metadata/en-US/description.txt’… [13:29:00]: Loading ‘./fastlane/metadata/en-US/keywords.txt’… [13:29:00]: Loading ‘./fastlane/metadata/en-US/release\_notes.txt’… [13:29:00]: Loading ‘./fastlane/metadata/en-US/support\_url.txt’… [13:29:00]: Loading ‘./fastlane/metadata/en-US/marketing\_url.txt’… [13:29:00]: Loading ‘./fastlane/metadata/en-US/promotional\_text.txt’… [13:29:00]: Loading ‘./fastlane/metadata/en-US/name.txt’… [13:29:00]: Loading ‘./fastlane/metadata/en-US/subtitle.txt’… [13:29:00]: Loading ‘./fastlane/metadata/en-US/privacy\_url.txt’… [13:29:00]: Loading ‘./fastlane/metadata/copyright.txt’… [13:29:00]: Loading ‘./fastlane/metadata/primary\_category.txt’… [13:29:00]: Loading ‘./fastlane/metadata/secondary\_category.txt’… [13:29:00]: Loading ‘./fastlane/metadata/primary\_first\_sub\_category.txt’… [13:29:00]: Loading ‘./fastlane/metadata/primary\_second\_sub\_category.txt’… [13:29:00]: Loading ‘./fastlane/metadata/secondary\_first\_sub\_category.txt’… [13:29:00]: Loading ‘./fastlane/metadata/secondary\_second\_sub\_category.txt’… [13:29:00]: Loading ‘./fastlane/metadata/review\_information/first\_name.txt’… [13:29:00]: Loading ‘./fastlane/metadata/review\_information/last\_name.txt’… [13:29:00]: Loading ‘./fastlane/metadata/review\_information/phone\_number.txt’… [13:29:00]: Loading ‘./fastlane/metadata/review\_information/email\_address.txt’… [13:29:00]: Loading ‘./fastlane/metadata/review\_information/demo\_user.txt’… [13:29:00]: Loading ‘./fastlane/metadata/review\_information/demo\_password.txt’… [13:29:00]: Loading ‘./fastlane/metadata/review\_information/notes.txt’… This is the end of the log file? There’s no explicit error message? Let me know if I can provide more information to help ## Environment: Production ## Build log > **[Log in - Bitrise](https://app.bitrise.io/users/sign_in)** > > Bringing back the joy of iOS & Android development through automating build, testing and support cycles. The following is taken from a build that should work, if you look in the log everything looks fine from what I can see but the build took over 1 hour (normally takes 30 minutes) and then the build aborts. Any help appreciated. Many thanks ---
**Author:** ![buntagonalprism](https://avatars.discourse-cdn.com/v4/letter/b/9dc877/32.png) [@buntagonalprism](https://discuss.bitrise.io/u/buntagonalprism)\ **Post date:** [October 13, 2020, 10:45am UTC](https://discuss.bitrise.io/t/bitrise-build-not-completing-after-1-hour/14493/2 "2020-10-13T10:45:23Z")
I think this may be a Fastlane or App Store issue rather than a bitrise one. I am encountering exactly the same problem but we use Cirrus CI. Our builds reach the line: “Loading ‘./fastlane/metadata/review\_information/notes.txt’…” Then after that there is no more log output for a little over an hour until the build times out after an hour and a half. ---
**Author:** ![buntagonalprism](https://avatars.discourse-cdn.com/v4/letter/b/9dc877/32.png) [@buntagonalprism](https://discuss.bitrise.io/u/buntagonalprism)\ **Post date:** [October 14, 2020, 1:18am UTC](https://discuss.bitrise.io/t/bitrise-build-not-completing-after-1-hour/14493/3 "2020-10-14T01:18:11Z")
The issue went away for me after upgrading fastlane to the latest version 2.163.0. We were previously using fastlane version 2.152.0 ---
**Author:** ![jamesradford](https://avatars.discourse-cdn.com/v4/letter/j/71c47a/32.png) [@jamesradford](https://discuss.bitrise.io/u/jamesradford)\ **Post date:** [October 29, 2020, 8:45am UTC](https://discuss.bitrise.io/t/bitrise-build-not-completing-after-1-hour/14493/4 "2020-10-29T08:45:38Z")
> [@buntagonalprism](#): > > upgrading yeah same here, seems the latest version fixes it for us. I did get caught out that we have two fastlane files to update (for both android and ios), I’ve updated both now and we’re back up and running. Thanks ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/bitrise/original/2X/d/d901cf2aad020f2dd11918afc89ec2089bb87b35.png) [@system](https://discuss.bitrise.io/u/system)\ **Post date:** [November 28, 2020, 8:45am UTC](https://discuss.bitrise.io/t/bitrise-build-not-completing-after-1-hour/14493/5 "2020-11-28T08:45:41Z")
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